Resource centre

Everything you need to run Replai

Guides, feature walkthroughs, billing details and policies — all in one place.

Getting started

Connect WhatsApp and send your first message.

Start here

Connect WhatsApp Business

Link your number, verify it and go live. Start here.

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Sending limits & quality

How many customers you can message per day, and how to raise it.

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Your dashboard

A live view of conversations, deals and team activity.

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WhatsApp & Meta rules

Meta sets the pricing, limits and policies for WhatsApp Business. These are their official documents.

Read first

WhatsApp pricing

Meta charges per delivered template message. Rates depend on the template category and the customer's country.

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The 24-hour reply window

When a customer messages you, you can reply freely for 24 hours at no charge. After that, only templates.

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Template rules & categories

Marketing, utility or authentication — the category decides what you pay and whether it gets approved.

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Messaging limits

How many new customers you may message in 24 hours, and how Meta raises that limit.

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Number status & quality rating

What Connected, Flagged and Restricted mean, and how your quality rating is scored.

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Business account limits

Template caps, how many numbers you can register, and business verification status.

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Important

Business Messaging Policy

Meta's rules on opt-in, spam and prohibited content. Breaking these can suspend your number.

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Messaging & inbox

Day-to-day conversations, templates and saved replies.

Shared team inbox

Assign chats, reply together and keep every thread in one place.

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Message templates

Create and submit the approved templates WhatsApp requires.

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Quick replies

Save the answers you type most and insert them in a keystroke.

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Broadcasts

Send an approved template to a segment and track delivery.

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Contacts & sales

Organise who you talk to and track deals through to close.

Contacts

Import, tag and segment everyone you talk to.

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Custom fields & tags

Model the data your business actually cares about.

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Pipelines & deals

Move conversations through your sales stages.

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Deals & currency

Set your currency and deal defaults.

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Automation & AI

Let Replai reply, follow up and qualify while you sleep.

Automations

Trigger replies and follow-ups from keywords and events.

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Beta

Flows

Build multi-step conversations with buttons and branches.

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AI agents

Bring your own OpenAI or Anthropic key and let AI draft replies.

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Account & billing

Your plan, your team and your workspace settings.

Owner only

Billing & plan

See your plan, renewal date and payment history.

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Upgrade or renew

Choose a plan and pay by UPI. Activated after verification.

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Team members

Invite colleagues and manage what they can access.

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Your profile & security

Update your details and turn on two-factor authentication.

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Developers

Drive Replai from your own code or an AI assistant.

API keys

Create scoped keys to drive Replai from your own scripts.

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MCP server

Run your CRM from Claude, Cursor or any MCP client.

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Still need a hand?

Our team answers every message personally. Tell us what you are trying to do and we will walk you through it.

Contact support